Last updated: 10 October 2026

These terms apply to every purchase from Retronaga, whether in the Retronaga app, on retronaga.com or in our store in Ajman. By placing an order or a bid you agree to them. Retronaga is operated as a sole proprietorship in the United Arab Emirates.

1. Products

We sell pre-owned retro consoles, games, accessories and related items. Every product page states the condition of the item. Most items are single pieces: when one sells, it is gone, and the listing closes.

2. Prices and payment

Prices are shown in UAE dirhams unless you choose another currency in the app. Payment is taken when you place an order. We accept cards, Apple Pay and the other methods shown at checkout. An order is confirmed only once payment has been received.

3. Shipping and delivery

Shipping costs and delivery estimates are shown before you pay. Delivery times are estimates, not guarantees. Orders outside the UAE may be subject to customs duties and taxes in the destination country, which are paid by the customer.

4. Returns and warranty

Our Warranty and Returns Policy explains what is covered, for how long, and how to send an item back. It forms part of these terms.

5. Auctions

Some items are sold by auction in the Retronaga app. A bid is a binding offer to buy: if you are the highest bidder when a lot closes, you have bought that lot at the final price plus shipping. Bids cannot be withdrawn. Nothing is charged while an auction is open; the card saved to your account is charged after you win. A bid placed in the final minutes extends the closing time, as shown in the app. If a payment cannot be completed, you will be sent a payment link with a deadline, after which the lot may be offered to the next bidder. Repeated unpaid wins can lead to the loss of bidding rights.

6. Your account

You are responsible for keeping access to your account secure. You can delete your account at any time from the Profile screen in the app. Our Privacy Policy explains what information we keep and why.

7. Mistakes and availability

If a listing contains an error in price or description, or an item turns out to be unavailable, we may cancel the order and refund the payment in full. We will tell you as soon as we know.

8. Contact

Questions about an order go to contact@retronaga.com or through the Customer Service screen in the app.