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1-Year Limited Warranty

All eligible Retronaga products include a 12-month limited warranty from the date of delivery.

This warranty is designed to cover internal functional issues that affect normal use.

What Is Covered

• Hardware malfunctions affecting performance
• Power or charging issues under proper use
• Internal component faults not caused by external damage

If a covered fault is confirmed, Retronaga will repair the item or replace it. If neither is possible, you get a refund.

What Is Not Covered

• Cosmetic condition, including scratches, marks, or general wear
• Any details already visible in product photos or mentioned in the description
• Damage caused after delivery (drops, liquids, heat, etc.)
• Battery wear over time
• Use of incorrect accessories or chargers
• Software-related issues resulting from user handling or modifications
• Any third-party repairs or alterations

Retro products are often 10–20+ years old, so light signs of use are considered part of their character.

Authenticity Guarantee

All items sold by Retronaga are intended to be original unless clearly stated otherwise in the product description.

If an item is found to be not original and this was not disclosed, the customer is eligible for a full refund upon return.

Warranty Claim Process

1. Share your order number
2. Provide a short video clearly showing the issue
3. Follow any troubleshooting steps provided

All claims are reviewed before a return is arranged.

Inspection

Once received, items are inspected. If no fault is found or the issue falls outside warranty coverage, the item will be returned.

Problems on Arrival: Full Refund

You get a full refund if:

• You received the wrong item (including the wrong model, region or edition)
• The item does not work when it arrives
• The item is not as described: a fault, a missing part, damage or a non-original part that the listing did not mention, or a compatibility the listing promised that is not true

Tell us within 7 days of delivery. Send your order number and a short video or photos on WhatsApp or email.

Once we confirm, we collect the item free of charge in the UAE, or arrange and pay for the DHL return from other Gulf countries.

We refund the item and the delivery fee you paid for it, back the way you paid (card, Apple Pay or Tabby), within 5 working days of the item reaching us. Your bank or Tabby may take a few more days to show it. With Tabby, Tabby adjusts your remaining payments and refunds what you already paid.

If you prefer a replacement or store credit, just say so.

After 7 Days: Your Warranty Still Covers You

After the first 7 days, the warranty above still applies, and the Authenticity Guarantee still gives a full refund at any time.

Non-Returnable Situations

• Change of mind
• Personal taste, when the item matches its listing
• Cosmetic wear shown in the photos or mentioned in the description

Return Conditions

• Item must be returned in the same condition received
• Everything that came in the box must be included
• Items should be securely packaged

This policy does not affect your rights under UAE consumer protection law.

Additional Notes

• All returns require prior approval
• Retronaga reserves the right to review each request individually